For help selecting a paddle, we offer the following tools:

• Paddle Fit Assistant – an AI chatbot designed to help you find the best paddle for your needs.
• Thunder Fit Expert appointments – make a virtual appointment with one of our Fit Experts to get one-on-one assistance in choosing a paddle that is right for you.

Additionally, we offer a 30-day, no-hassle return and exchange policy on new paddles. Try one risk-free with standard shipping covered both ways in the U.S., so you’re never stuck with a paddle that isn’t right for you!

You will receive a tracking number when your order ships. You can click on that tracking number to track your order with the carrier.

Contact us directly via phone or email. If you submit a request via email, we will review it and respond within 2 business days!

We offer guaranteed weight ranges on the Amped Control, Vanguard Control, and Vanguard Pro series. You can request a specific weight under “Customize Grip or Weight” for these paddles. Custom weight guarantees are not available for other models.

Instead of traditional demos, we offer a 30-day, no-hassle return and exchange policy on new paddles. Try one risk-free with standard shipping covered both ways in the Vietnam, so you’re never stuck with a paddle that isn’t right for you!

Orders are generally processed within 1-2 business days, and standard shipping takes 5-7 days. Expedited shipping is available but also requires 1-2 business days for processing. Orders placed over the weekend ship on the following Monday or Tuesday. During high-volume periods, delivery may be delayed.

We offer a 30-day hassle-free return policy from the delivery date. If your purchase isn’t right, return it for a full refund or exchange it. Access our Return Portal to start the process. For Paddles, feel free to play with them to make sure they improve your game and fit your style of play. All other items returned should be in new/unused condition with original tags (if applicable).

Contact us directly via phone or email. If you submit a request via email, we will review it and respond within 2 business days!